Clarity is built by a small team. Reach us directly — no ticket queues, no chatbots. Most replies land in your inbox within one business day.
Before you write
Lost my license key.
Email us with the address you purchased under and we'll resend it.
Hand history isn't being detected.
Settings → Hand history folder → re-select your PokerStars folder. Include your macOS version and a screenshot of Settings if it still fails.
Want to move my license to a new Mac.
Deactivate on the old Mac via Settings → License → Manage. Then activate on the new one. Tell us if the old machine is gone.
Refund request.
Within 14 days of purchase, just reply to your receipt — full refund, no questions.